Contact and support
Last updated November 5, 2026
Need a hand? Willowmere is made by one person, who reads every message.
Write to us
It can take a while to answer, especially around updates. Thank you for your patience.
What to include
- Your account number. It's on your Account page (character screen, Account).
- Your character names, and whether you sign in with Google or Discord.
- Write from the same email as your Google or Discord account if you can. It helps us know it's really you.
- What happened and when, with a screenshot if it helps.
- For a payment: the date, the amount and the receipt from Stripe.
Never send your password, your two-step backup codes or your card number. Nobody from Willowmere will ever ask for them.
Lost your phone?
If you turned on two-step sign-in and lost both your phone and your backup codes, write to us from the email on your Google or Discord account. We'll check it's really you before turning it off.
Suspended account
Use the special request form on the suspended screen (sign in and it appears). Special requests are read by hand, one at a time, and may take a significant amount of time. You only need to send one. If it's denied you can send one more after 30 days; if that's denied too, the decision is final. Emailing about it won't make it faster.
Refunds
See the Refund policy, then write to the address above.